Komeers ("we," "us," or "our") values your privacy and is committed to protecting your personal information in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable data protection laws. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use Komeers.com and its related cross-border e-commerce services.

By using our platform, you acknowledge that you have read, understood, and agree to the data practices described in this policy. If you do not agree with these terms, please do not use our services.

1. Information We Collect

We collect the following types of personal data:

A. Information You Provide

• Full name
• Email address
• Contact number
• Shipping and billing address
• Username and password
• Payment details (handled securely by third-party processors)
• Messages, reviews, or inquiries
• Uploaded images (for sellers or partner brands)

B. Transaction Data

• Orders
• Payment confirmations
• Delivery status
• Refund or return requests

2. How We Use Your Information

We use your information to:

• Process your orders
• Deliver products to your address
• Create and manage your Komeers account
• Respond to customer service concerns
• Communicate promotions and updates
• Improve platform performance
• Detect and prevent fraud
• Comply with legal obligations

3. How We Share Your Information

We may share your information with:

A. Service Providers

• Payment gateways (e.g., GCash, Maya, PayPal, Xendit, PayMongo)
• Logistics and courier partners
• Cloud hosting providers
• Customer support tools

B. Brand Partners / Sellers

Only the details required to fulfill your order (such as name, address, contact number).

C. Legal Compliance

We may disclose information if required by law, court order, or government regulation.

Komeers does not sell or rent your personal data to third parties.

4. Cookies and Tracking Technologies

Komeers uses cookies to:

• Improve site performance
• Remember your preferences
• Analyze usage
• Deliver personalized content and promotions

You can disable cookies in your browser, but some features may not work.

5. Data Storage and Security

We implement technical and organizational safeguards to protect your data from:

• Unauthorized access
• Loss or theft
• Alteration
• Misuse

We store data on secure, encrypted servers. Payment information is processed by PCI-DSS–compliant third-party gateways.

6. Your Rights Under the Data Privacy Act (RA 10173)

As a Filipino data subject, you have the right to:

• Access your personal data
• Correct inaccurate information
• Delete or request removal of your data
• Withdraw consent
• Object to data processing
• File complaints with the National Privacy Commission (NPC)

To exercise these rights, contact us at: info.komeers@gmail.com

7. Retention of Information

We keep your data only as long as necessary for:

• Order fulfillment
• Account management
• Legal compliance
• Business reporting

You may request account deletion anytime.

8. Third-Party Links

Komeers may contain links to external websites. We are not responsible for their privacy practices. Please review their policies separately.

9. Children's Privacy

Komeers is not intended for users under 18. We do not knowingly collect personal data from minors.

10. Changes to This Privacy Policy

We may update this Policy from time to time. Changes take effect once posted on this page. We encourage you to review it regularly.

11. Contact Us

For questions, concerns, or data requests, contact us at:

• 📧 info.komeers@gmail.com
• 🌐 Komeers.com
• 📍 Philippines