1. Shipping Coverage

Komeers delivers nationwide across the Philippines, including:

• Metro Manila
• Luzon
• Visayas
• Mindanao

However, some remote or high-risk areas may have limited service depending on courier coverage.

2. Order Processing Time

Orders are typically processed within:

• 1–3 business days for local inventory
• 3–7 business days for cross-border or international inventory

Processing time includes:

• Order verification
• Quality checking
• Packing
• Arranging logistics and dispatch

3. Delivery Timeframes

Delivery estimates vary based on product origin:

A. Local Warehouse Items

B. Cross-Border / International Items

Delivery may take:

• 7–21 business days (standard cross-border)
• 21–35 business days (economic international shipping)

We work closely with our logistics partners to ensure updates and minimize delays.

4. Shipping Fees

Shipping fees depend on:

• Product weight
• Package size
• Delivery address
• Courier rates
• Whether the item is local or international

Buyers will receive notifications via text message and email about the applicable shipping fees.

5. Multiple Shipments

If you order multiple items, they may arrive in separate packages because:

• They come from different warehouses
• They are fulfilled by different brand partners
• Some items require special handling

You will receive tracking updates for each shipment.

6. Tracking Your Order

Once your order is shipped, you will receive:

• Tracking number
• Courier name
• Real-time status updates (if supported)

You can track your package through:

• Partnered Logistics
• The courier's official tracking page
• Email/SMS updates (if applicable)

7. Delivery Attempts & Failed Deliveries

Couriers may attempt delivery 1–3 times depending on their rules.

A delivery may fail due to:

• Incomplete or incorrect address
• Inaccessible location
• No one available to receive the package
• Refusal of the recipient
• Unpaid shipping fees (if COD supported)

8. Customs, Duties, and Taxes (Cross-Border)

For international items:

• Customs duties or taxes may be applied depending on Philippine regulations.
• Komeers aims to include these fees upfront whenever possible.
• If duties must be paid by the recipient, you will be notified before delivery.

9. Damaged, Lost, or Missing Packages

Damaged Packages

If your item arrives damaged, please contact us within 48 hours with:

• Photos/videos of the item
• Packaging photos
• Order number

We will assist with replacement or refund processing.

Lost Packages

If tracking hasn't updated for 10–15 business days, we will coordinate with the courier to investigate.

Missing Items

Some items may arrive separately. If something is missing, check if it's marked "Shipped Separately."

If still missing, contact us and we will resolve it.

10. Change of Address

If you need to update your address:

• Contact us before your order ships.
• Once shipped, we cannot modify delivery details.
• Address change requests depend on courier approval.

11. Force Majeure

Komeers is not liable for delays caused by:

• Natural disasters
• Severe weather
• Pandemic restrictions
• Customs hold
• Political issues
• Courier strikes
• Unexpected flight cancellations

We will help follow up but cannot guarantee timing.

12. Contact Us

For shipping concerns, reach us at:

• 📧 info.komeers@gmail.com
• 🌐 Komeers.com
• 📍 Philippines